April 28, 2022
Product

A User Experience Love Letter to Our Tenacity Users

At Tenacity, we're obsessed with making products that our actual users love. Our team has been hard at work over the last few months making user experience-focused changes to our platform, with the goal of helping our users have a better overall experience with our public cloud management platform.

In an industry where every cloud software seems to be an “alert engine” knockoff of the same tired idea, the only thing that stands out these days is a product that is actually helpful, easy to use, and makes your job simpler — not gives you more hoops to jump through.

That’s where user experience comes in.

User experience is the flavor, the sentiment, and the heart of your product. How do your users feel when they use your product? What's the overall experience of using your product? How are users discovering and interacting with your product?

At Tenacity, we're obsessed with making products that our actual users love. We’re not focusing on building a tool that your executive team thinks is great, or that appeals to your accounting team, because we know that if you, the user, don't love our platform, you’re not going to keep using it.

With that in mind, our team has been hard at work over the last few months making user experience-focused changes to our platform, with the goal of helping our users shorten the time needed for them to accomplish their tasks, quickly access the information they need no matter where they are in their platform, and overall have a better experience while using Tenacity

But before we dive into the new (and very exciting) changes, let’s take a step back and talk about what user experience really means.

WTF is UX/User Research?

UI and UX are sometimes used interchangeably, and in some ways they’re similar. For instance,  they’re both a combination of interface, branding, usability, function and reliability. But there is one critical difference — UI implies a static look at what users will see and use, while UX takes a more holistic approach addressing what value users will receive from a product. In the space of cloud management, UIs are not thoughtfully handled, let alone the overall UX. 

This is where Tenacity steps in. Our team has made a concerted effort to make user experience a formal discipline at Tenacity, and we’ve already made so much progress in a short period of time. We’ve done this through gathering data from users to optimize performance, pulling data from every interaction with a site, frequent user surveys to help elicit feedback, and gauging overall satisfaction. 

The result? Several new user experience improvements for our users… with many more to come.

Universal Search

We have a new way for users to interact with Tenacity! Our universal search feature allows users to quickly access the information they need no matter where they are in our platform. This also allows users to shorten time completing key tasks, such as finding relevant and helpful support articles in our Knowledge Base. 

With this new feature, we are now offering two  main interaction models in our product: navigation-based and conversational interactions, which will accommodate more use cases and will deliver context that is specific to our users at different places and time.

Mobile-Friendly Account Setup

New users are now able to easily sign up for a Tenacity account on their mobile devices whenever and wherever they want. For example, maybe they’ve seen our posts on LinkedIn or on their phones during a conference call, or they’ve received a link to register from their colleges while on their commute.

This feature is part of our Product-Led Growth efforts based on data that shows that  30-40% of potential Tenacity users chose to use their cellphones for their account sign up. 

New Homepage Concept

Our new homepage concept aims to address 4 main aspects of user experiences that are central to the cloud management professionals: information hierarchy, personalization/customization, information actionability, and overwhelming alerts competing for users’ attention. 

Our new Homepage experience is part of our First Contact UX improvement project which will continue to produce visible changes across Q2. Our goal is to present information to our users in a consumable and user-friendly way, delivering value to them as early as possible in their product journey.

A Focus on Collaboration & Teamwork

One of our larger discovery research projects conducted this year aimed to explore possible directions for future cloud management experiences that we could work on. Our research collected data from a wide range of cloud management professionals regarding their day-to-day life mitigating security risks and doing their jobs at their work.

The #1 takeaway: teamwork and cross-functional collaboration are one of the most underdressed elements of cloud management experiences. Users are usually left alone to figure out how to cope with fluid office dynamics and incoherent collaboration workflows, while working on high-risk high-cost cloud management operations. To help combat this, we will be integrating opportunities for collaboration and teamwork into our Tenacity platform (like our recent Jira Integration), so that our product can be more than just a tool for our users — it can become an invaluable resource for collaboration and cloud management work. 

This is just a short list of some of our recent user experience changes, but we will continue to focus on improved UX across all aspects of the Tenacity platform in the weeks and months ahead, including many other new changes that are already under development or in production. Stay tuned!

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